Skip to main content

Why was I charged?

Understanding a Chatmax App charge on your account

If you've noticed an extra charge, it's usually due to one of the following reasons.

Your subscription renewed automatically

Subscriptions are billed on a recurring basis and renew automatically at the end of each billing cycle (monthly, every 3 months, or yearly, depending on your plan). A charge on your renewal date is the normal renewal of your existing plan — not an additional subscription.

You can check your plan and renewal date anytime in Account Settings → Plans.

To verify your purchases, review your order confirmation emails or check your billing history. If you're unsure what a charge is for, please contact our support team at [email protected].

Did this answer your question?